Quality Home Health Care Services

Last Updated: June 8, 2025

Welcome to Bucks HomeCare Navigators. These Terms and Conditions outline the rules and regulations for the use of our services, provided by Bucks HomeCare Navigators (referred to as "we", "us", or "our").

By accessing this website and/or engaging our services, you accept these terms and conditions in full. Do not continue to use Bucks HomeCare Navigators' services if you do not accept all of the terms and conditions stated on this page.

Bucks HomeCare Navigators offers independent guidance, consultation, and information services to individuals and families seeking support with home care, elder care, dementia support, mobility equipment advice, and navigating relevant care systems within Buckinghamshire.

Our services primarily include, but are not limited to:

• Guidance on identifying and vetting potential home carers or care agencies.
• Consultation on suitable mobility equipment and home adaptations.
• Advisory support for families navigating a dementia diagnosis and related care.
• Information and signposting regarding social care systems, funding options, and local resources.
• Emotional support and signposting to relevant support groups or counseling services.

Our services are advisory and informational only. We provide guidance based on extensive personal experience and research.

Please note the following important disclaimers:

• Not a Care Provider: Bucks HomeCare Navigators does not provide direct personal, medical, or nursing care. We do not employ or supply carers. Our role is to guide you in finding and assessing suitable care options.
• Not Medical Advice: Any information provided regarding health conditions, medication, or medical treatments is for general guidance only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional for medical concerns.
• Not Legal or Financial Advice: Our guidance on care funding, benefits, or legal matters is for informational purposes only and is not a substitute for professional legal or financial advice. You should always consult with a qualified solicitor or financial advisor for specific legal or financial planning.
• Impartiality: While we aim to provide impartial advice, any recommendations for equipment suppliers, agencies, or services are based on our general knowledge and reputation. We do not guarantee the performance or suitability of any third-party providers. It remains your responsibility to conduct your own due diligence and assessment.
• Outcome Not Guaranteed: While we strive to offer the best possible guidance, we cannot guarantee specific outcomes or results regarding care provision, funding applications, or the performance of third-party services.

As a client engaging with Bucks HomeCare Navigators, you agree to:

• Provide accurate, complete, and timely information relevant to your situation.
• Understand that our advice is based on the information you provide.
• Make your own informed decisions based on our guidance and your own research and due diligence.
• Inform us of any changes to your circumstances that may affect the advice given.
• Respect our professional boundaries and operating hours.

• Details regarding our service fees, payment structures (e.g., hourly rates, fixed packages), and payment methods will be clearly communicated to you prior to engagement and will be outlined in a separate service agreement or quote.
• Payment terms, including any cancellation policies or refund policies, will be agreed upon before services commence.

• We are committed to protecting your privacy and personal data. All information shared with Bucks HomeCare Navigators will be treated with strict confidentiality.
• We comply with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws. Our Privacy Policy (link usually in footer) details how we collect, use, store, and protect your personal information.

• To the maximum extent permitted by applicable law, Bucks HomeCare Navigators shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
• Our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the amount you paid for the services in question.

The content, features, and functionality on this website, including text, graphics, logos, and service marks, are and will remain the exclusive property of Bucks HomeCare Navigators and its licensors. Our content is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will provide reasonable notice of any new terms taking effect by posting them on this page. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us:

Email: contact@buckshomecarenativagors.co.uk